After a site is published, you are prompted to select from one of the following three domain options:

1. Default Domain. This is a subdomain hosted by JourneyCARE that is intended to be temporary while you're setting up the site. You can use this if you wish, but it would be better for you to have your own domain.
2. Purchase a new domain for your site. Purchase a domain from Google Domains or Hover. When you type your domain into the field, a menu appears with suggestions. This domain will already be set up to work with Website Builder. For more detailed instructions, see Purchase a Custom Domain.
3. Use a domain you already own (make sure you added "www." to the URL). You may use a domain that you already own from the domain host you purchased it from. Ensure you add "www." to the URL. If you choose to use your own domain, continue to Set up your Domain in your Domain Host.

Note

To change your domain at any time after publishing your site, in the side panel, click Settings, Site URL, and then click Change site URL.

Set up your Domain in your Domain Host

If you chose to use the Default Domain (Option 1 above) or to Purchase a new domain for your site (Option 2 above), you do not need to set up your domain with your domain host.

If you chose to use a domain you already own (Option 3), here's what you'll want to do to point your domain to the new JourneyCARE site:

1. To connect your domain to your site, click Continue.
2. JourneyCARE searches for your domain host provider, and prompts you to log in with your provider (for example, GoDaddy).
   
3. Type your login credentials for your domain host provider, and click Continue.
4. Alternatively, if you do not own the login credentials, click Forward login to a colleague. Copy the link provided and send to a colleague to complete the setup.
5. You will receive a confirmation message that your domain is now configured. Click Done.

Note

• Changes to your domain typically take less than a few hours to go live. However, registrars typically say that it may take 24-48 hours. Don't be alarmed if you see this.

Domain Host Provider Not Found

If you domain host provider was not found, you must configure your domain manually by adding two A records and a CNAME record to your domain host settings.

Click to copy the records and add them to your domain host. When you have finished, select the I have added the records above to my domain checkbox, and then click Continue.

Note

Some domain hosts will not allow you to set up multiple records for the @ domain. If this is the case for your domain host, then simply add one record for the @ domain and include both IP addresses.

Use the following information for the CNAME record and A records:

CNAME

• Host: www
• Points to: s.multiscreensite.com

A Records

• First A Record:
  • Host/Alias: @
  • Target/Destination: 35.172.94.1
• Second A Record:
  • Host/Alias: @
  • Target/Destination: 100.24.208.97

Two A Records are used for server balance and redundancy.

Note

Any existing AAAA or CAA records will prevent us from being able to issue a security (SSL) certificate. Please ensure you do not have either of these types of records set up for your domain.

Examples

The following is an example from Google Domains, in which they use one A record with two IP addresses:

The following is an example from GoDaddy, in which they use two A records (one for each IP):

Note

Most domain hosts have instructions on creating CNAME records and A records in their help center. If you cannot find this information, you must contact your domain host.