Your organization's JourneyCARE account comes with a small monthly credit for phone calls and texts. If you exceed this designated amount, you will be invoiced for the overage. Contact us at help@journeycare.app for details.
Where To Upload Voicemail Files
Step 1: Voicemail files (mp3 format) can be set in two different places:
- For Users, navigate to Settings > Team Management tab > Edit user > Call & Voicemail Settings
- Voicemail For The Business navigate to Settings > Company tab
Understanding Priorities For Voicemail Files:
When a call comes in to a number you’ve set up in , our platform will check for a voicemail to play in the following order:
- Is there a Voicemail file in the user settings of the user this number is attached to? (in case your organization has multiple phone numbers assigned to different people... there is an *extra* cost for extra phone numbers.
- Is there a Voicemail file in the Company Settings?
IMPORTANT: If your phone number is forwarded to someone's personal phone... you need to set a "Timeout" timeframe (try 20 seconds)... otherwise the call will ring by default for 60 seconds and it's likely that the person's voicemail on their personal phone will pick up.
Where To Control Timeout Settings:
Timeout time frames can be set in three different places:
1) If you have phone numbers for individual team members (there is an extra cost associated with extra phone numbers)
Settings > Team Management tab > Edit user > Call & Voicemail Settings
2) Or for the overall Organization, go to:
Settings > Phone Numbers > Click on the Pencil Icon for the Phone Number you are wanting to set this up for.
3) Or Settings > Company Tab
